Frequently asked questions
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A little guidance for shopping for your furry friend. Still have a question? Email wagvellapets@outlook.com.
Shipping and orders
How long does shipping take?
Shipping takes 10–20 days. If you have a question about your delivery, email us with your order number.
Can you deliver to my address?
For help confirming delivery to your area, contact us at wagvellapets@outlook.com before placing your order.
How do I ask about an existing order?
Email us with your order number and the question you need help with. Include the email address used for your order so we can locate it.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you would like to make. We will check whether a change is still possible. Please do not assume a change has been made until we confirm it.
Returns and item issues
How long do I have to return an item?
Returns are accepted within 20 days of receiving your order. Please review our Return and refund policy for the full terms.
How do I start a return?
Email wagvellapets@outlook.com with your order number and details of the item you would like to return. Contact us before sending an item back.
What if my item arrives damaged or I receive the wrong item?
Please contact us as soon as you notice the issue. Include your order number, a description of the problem and clear photos of the item and packaging to help us understand what happened.
Choosing products
Do you sell products for both dogs and cats?
Yes. Our range includes dog and cat toys, pet beds, grooming tools, feeding accessories and pet gadgets. Check each product description for its intended use.
How do I choose the right size?
Use the measurements and size information on the product page, where provided, rather than choosing by breed alone. If you are unsure, contact us before ordering.
How do I choose a suitable toy?
Consider your pet's size and play style, and read the product information before ordering. Supervise play and stop using a toy if it becomes damaged.
Contact us
How can I get in touch?
Email wagvellapets@outlook.com. For an order-related question, please include your order number.